23rd NOVEMBER 2022



1.1 The purpose of this bulletin is to provide clarification regarding the conditions stated in the EMGS Refund Policy for Education Institutions/Students to be eligible to seek for a refund for fees paid to EMGS.


1.2. The EMGS refund policy states that no refund request for the following items will be accepted 90 days after the expiry date of the eVAL


      • Medical Screening
      • Insurance Premium
      • Ikad
      • Courier
      • Immigration


1.3. EMGS would like to clarify that the above-mentioned statement in the EMGS Refund Policy regarding the expiry date of the eVAL alludes the expiry date of first eVAL issued for the respective application.


1.4. Kindly note that this is in line with our past business practice which has always been the expiry date of the first eVAL approval.


1.5. Education Institutions and Students are encouraged to refer to our EMGS Refund policy (https://visa.educationmalaysia.gov.my/legal/refund-policy.html) for further information regarding the conditions for a seeking a refund for fees paid to EMGS.



Education Malaysia Global Services

23rd November 2022

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Sarah Azreen Abdul Samat

Sarah has over 22 years of experience in corporate finance transactions involving equity issuance, mergers and acquisitions, fundraising, corporate restructuring, and corporate valuation, amongst others. She began her career in investment banking with Malaysian International Merchant Bankers Berhad in 2001 after obtaining her professional qualifications from PricewaterhouseCoopers.

Later in her career, she joined other investment banking institutions in Malaysia such as AmInvestment Bank Berhad, Maybank Investment Bank Berhad and RHB Investment Bank Berhad.

Presently, Sarah sits as Non-Independent Non-Executive Director of Reneuco Berhad and Independent Director of Pharmaniaga Berhad. She is currently the Executive Director of 3p Capital Advisers Sdn. Bhd., a company licensed with the Securities Commission Malaysia to provide advisory services to the capital market players.

Tuan Haji Ismail Bin Mohamed

Tuan Haji Ismail Mohamed sits on the Board of Director for Education Malaysia Global Services (EMGS). He obtains his Bachelor Degree in Business Administration from Universiti Kebangsaan Malaysia (UKM).

Prior to sitting on the EMGS Board, he was also appointed to be the Board of Director to KEJORA from 2013 to 2018, and several companies such as Permodalan Darul Takzim Sdn Bhd, Perbadanan Usahawan Johor Sdn Bhd, PIJ Holding and Ranhil SAJ Sdn Bhd. Tuan Haji Ismail Mohamed also co-founded Pertama.

He started his career by setting up a company and being the founder of JYBB Enterprise. His career came to prominence when he became the co-founder and the Chief Executive Officer of Pertama Polyerethane Technology (M) Sdn Bhd and subsequently became the Special Officer to the Minister of Education in 2013.

Ismail Mohamed is acknowledged for his expertise in Agriculture and Agro-based industry, landing him being appointed as the Chairman of the Agriculture and Agro-based Industry Committee of the Johor State, the Chairman of Agro KEJORA and the Chairman of the Johor State Agriculture, Agro-based industry, Entrepreneurial Development and Cooperatives Committee.