Refund of Unclaimed Monies

Refund of Unclaimed Monies (Uninvoiced Applications) for Students or Third Party Individuals

Some of our customers may have unclaimed refund to which they maybe entitled. EMGS is actively looking for these customers. If you have any unclaimed refund, please email us at refund@educationmalaysia.gov.my and we will revert to you. Kindly note that Education Institutions that are registered with EMGS do not have to send us an email and may proceed to create the refund request via the EMGS STARS System.

Tutorial Video

We have made things simpler for you. Here is a step by step tutorial video on how to request the Refund of Unclaimed Monies.

Frequently asked questions

Refund of Unclaimed Monies (UnInvoiced Applications)

The EMGS Escrow Account has received deposits from unknown customers. These deposits have not been utilized for invoicing applications. Therefore, the institution or student may request a refund from EMGS for payments that are not utilized, and the amount will be refunded based on EMGS policy.

All educational institution, students or third-party individuals (Agents, parents) may request for a refund if they have wrongly transferred an amount to the EMGS escrow account.

It is advisable not to initiate a refund if you would like to utilize the payment for your future applications. Please note that in order for us to invoice the applications you are required to provide the proof of payment along with the EMGS application numbers.

Yes, you are required to provide the complete details of your foreign bank account as listed in the refund form for issuance of a refund. 

The bank may deduct a fee from the proceeds of any telegraphic transfer and the processing charges vary between banks/countries. The transmitted funds will result in a lesser amount if these charges are deducted by the bank.

No. Please note that the unclaimed amount will be credited into your account directly through the Electronic Fund Transfer (EFT) method. 

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