This Privacy Statement sets out how Education Malaysia Global Services and its subsidiaries (“we”, “us”, “our” or “EMGS” as the context requires) collect, store and handle personal information (as defined below) of individuals in accordance with the Personal Data Protection Act 2010 (“PDPA”) and the laws of Malaysia. Please read this Privacy Statement to understand how we use the personal information we may collect from you. By providing your personal information to us, you are consenting to this Privacy Statement and the collection, use, access, transfer, storage and processing of your personal information as described in this Privacy Statement.
“Data user” is EMGS and/or EMGS subsidiaries and/or any of their authorised agents and representatives from time to time.
“Application” is the process of applying for entry to courses offered by institutions of further and higher education which are accredited and licensed by the Government of Malaysia or the process for applying for permission to enter and remain in Malaysia as a student. The application is processed by EMGS and third parties including government agencies and/or their agents. The application is updated with any revisions, including decisions from the higher education establishments and examination results received during the remainder of the application cycle.
“Visa application” means any part, sum of parts, or the whole of the application towards obtaining the leave to remain in Malaysia (a “visa”) from the Malaysian Department of Immigration. This includes the application for Visa Approval Letter (VAL), Singe Entry Visa, Student Pass, i-Kad, any immigration endorsement or stamp, or any instrument used by the Malaysian Department of Immigration for the aforementioned purposes.
“Sensitive personal data” means any personal data consisting of information as to the physical or mental health or condition of a data subject, his political opinions, his religious beliefs or other beliefs of a similar nature, the commission or alleged commission by her/him of any offence or any other personal data as the Minister may determine by order published in the Gazette.
“Website” is referring to educationmalaysia.gov.my and any of its subdomains where applicable
“Personal information” or “personal data” refers to any information which relates directly or indirectly to you. This includes any information that can be used to distinguish, identify or contact you. For the purposes of this Privacy Statement, personal information encompasses sensitive personal information which relates to information relating to your health, political opinions, religious beliefs, etc. For the avoidance of doubt, please note that this Privacy Statement is applicable only if you are a natural person / an individual.
1. Information we collect about you
In order for us to provide you with our services and to operate in an efficient and effective manner by providing you with the best service possible, we need to collect relevant personal information from you. The personal information collected by us may include (but is not limited to) the following:
- contact information such as your name, date of birth, identification supporting documents (including national registration identification or passport number), gender, nationality and ethnicity, preferred language, current private and/or business address, telephone or mobile phone number, fax number, email address
- the status of the services you have acquired from us
- how you use the Products and/or Service (for example traffic data such as numbers and addresses of calls, SMS, MMS, emails and other communications made and received by you and the date, duration, time and cost of such communications)
- the amount of data that has been received and/or sent by you
- If you contact us, we may keep a record of that correspondence.